Privacy Policy

Trash Master Junk Removal — Privacy Policy

Effective Date: [September 11th, 2026] Last Updated: [September 11th, 2026]

Trash Master Junk Removal ("Trash Master," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whether you contact us by phone, book a job through our website, or interact with us in person.
By using our website or our junk removal services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information you give us directly, such as when you request a quote, book a pickup, or contact us:

Name, phone number, email address, and service address
Billing address and payment information (processed by a third-party payment processor — see Section 4)
Photos or descriptions of items you'd like removed, submitted for an estimate
Any notes, special instructions, or messages you send us (by phone, text, email, or web form)

Information collected automatically, when you visit our website:

IP address, browser type, device type, and operating system
Pages viewed, time on site, referring website, and general location (city/region)
Cookies and similar tracking technologies (see Section 5)

Information from third parties:

If you find us through a review site, booking platform, or referral partner, we may receive your contact details and job information from that source so we can follow up with you.

We do not knowingly collect sensitive personal information (such as Social Security numbers, health information, or financial account numbers beyond what's needed to process payment).

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and complete junk removal and hauling jobs
Provide accurate quotes based on photos or descriptions of your items
Process payments and send receipts or invoices
Send appointment reminders, arrival notifications, and job updates (by phone, text, or email)
Respond to questions, complaints, and customer service requests
Improve our website, services, and customer experience
Send promotional offers or newsletters, if you've opted in
Comply with legal, tax, and insurance obligations

We do not sell your personal information to third parties.

3. Text Messages (SMS) and Phone Communications

If you provide your phone number, we may contact you by call or text message regarding your quote, scheduled appointment, arrival time, or job status. Message and data rates may apply. You can opt out of text communications at any time by replying "STOP" to any message we send, or by contacting us directly using the information in Section 12. Opting out of texts may limit our ability to send you timely arrival or scheduling updates.

We do not use auto-dialed marketing calls or texts without your consent, in accordance with the Telephone Consumer Protection Act (TCPA).

4. How We Share Your Information

We share information only as needed to run our business:

Service providers: payment processors, scheduling/booking software, SMS/email providers, and accounting tools that help us operate
Disposal, recycling, and donation partners: if items are donated or recycled rather than landfilled, limited job details may be shared with that facility
Legal and safety reasons: if required by law, subpoena, or to protect the rights, property, or safety of Trash Master, our employees, or the public
Business transfers: if Trash Master is sold, merged, or reorganized, customer information may transfer as part of that transaction

Any third party we share information with is only permitted to use it to provide services on our behalf, not for their own independent marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Understand how visitors use our site (via tools such as Google Analytics)
Support advertising and retargeting (if applicable)

You can disable cookies through your browser settings. Doing so may affect how parts of our website function, but you can still call or email us to book a job.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information — such as secure payment processing and restricted access to customer records. However, no method of storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep customer and job information for as long as needed to complete services, maintain business records, meet tax and legal requirements, and resolve disputes. Afterward, we securely delete or de-identify the information, unless we're required to keep it longer by law.

8. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
(California residents) Request disclosure of categories of information collected and shared, and opt out of any "sale" or "sharing" of personal information as defined under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we've collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (such as review platforms or social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will reflect the most recent revision. Continued use of our services after changes take effect means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Trash Master Junk Removal [(608) 449-2538] [Trashmaster.wi@gmail.com]

Privacy Policy

1. Information We Collect

Information you give us directly, such as when you request a quote, book a pickup, or contact us:

Name, phone number, email address, and service address

Billing address and payment information (processed by a third-party payment processor — see Section 4)

Photos or descriptions of items you'd like removed, submitted for an estimate

Any notes, special instructions, or messages you send us (by phone, text, email, or web form)

Information collected automatically, when you visit our website:

IP address, browser type, device type, and operating system

Pages viewed, time on site, referring website, and general location (city/region)

Cookies and similar tracking technologies (see Section 5)

Information from third parties:

If you find us through a review site, booking platform, or referral partner, we may receive your contact details and job information from that source so we can follow up with you.

We do not knowingly collect sensitive personal information (such as Social Security numbers, health information, or financial account numbers beyond what's needed to process payment).

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and complete junk removal and hauling jobs

Provide accurate quotes based on photos or descriptions of your items

Process payments and send receipts or invoices

Send appointment reminders, arrival notifications, and job updates (by phone, text, or email)

Respond to questions, complaints, and customer service requests

Improve our website, services, and customer experience

Send promotional offers or newsletters, if you've opted in

Comply with legal, tax, and insurance obligations

We do not sell your personal information to third parties.

3. Text Messages (SMS) and Phone Communications

We do not use auto-dialed marketing calls or texts without your consent, in accordance with the Telephone Consumer Protection Act (TCPA).

4. How We Share Your Information

We share information only as needed to run our business:

Service providers: payment processors, scheduling/booking software, SMS/email providers, and accounting tools that help us operate

Disposal, recycling, and donation partners: if items are donated or recycled rather than landfilled, limited job details may be shared with that facility

Legal and safety reasons: if required by law, subpoena, or to protect the rights, property, or safety of Trash Master, our employees, or the public

Business transfers: if Trash Master is sold, merged, or reorganized, customer information may transfer as part of that transaction

Any third party we share information with is only permitted to use it to provide services on our behalf, not for their own independent marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences

Understand how visitors use our site (via tools such as Google Analytics)

Support advertising and retargeting (if applicable)

You can disable cookies through your browser settings. Doing so may affect how parts of our website function, but you can still call or email us to book a job.

6. Data Security

7. Data Retention

We keep customer and job information for as long as needed to complete services, maintain business records, meet tax and legal requirements, and resolve disputes. Afterward, we securely delete or de-identify the information, unless we're required to keep it longer by law.

8. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of marketing communications at any time

(California residents) Request disclosure of categories of information collected and shared, and opt out of any "sale" or "sharing" of personal information as defined under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we've collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (such as review platforms or social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will reflect the most recent revision. Continued use of our services after changes take effect means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Trash Master Junk Removal [(608) 449-2538] [Trashmaster.wi@gmail.com]